Policies · FleetLattice One
Returns & Refunds
1. How to initiate a refund or return
Refund and return requests shall be initiated in writing by the customer's designated administrative contact, addressed to contact@peakprimepro.one and referencing the relevant order or invoice number. FleetLattice One shall acknowledge receipt of the request within five (5) business days. To facilitate the timely assessment of a request, the customer should include the affected device serial numbers, the relevant period of service, and a clear statement of the basis on which a refund or return is sought. Telephone enquiries to the support line published in the master agreement may be used to clarify procedural questions but do not in themselves constitute a formal refund request.
2. Scope of this policy
This Returns & Refunds notice applies to subscription fees, accessory charges, and ancillary services billed by FleetLattice One under a master agreement governed by the laws of the Republic of Korea. It does not apply to one-off equipment sold outright, to passthrough fees billed by mobile network operators, to certified physical-destruction fees passed through from third-party ITAD facilities, or to any service governed by a separately negotiated commercial annex. Where a discrete service is governed by a separate annex, the refund terms of that annex shall prevail in the event of a conflict with the present notice.
3. Processing and refund method
Approved refunds are processed within fourteen (14) business days of approval. Refunds are issued to the original payment method used to settle the relevant invoice; where the original payment method is no longer available to the customer, refunds shall be made by bank transfer to a corporate account verified through the customer's administrative contact. Partial refunds, where applicable, are calculated on a pro-rata basis from the date on which the affected service ceased to function as contracted, and are reflected as a credit on the next monthly invoice unless otherwise agreed in writing.
4. Eligibility
A refund or service credit may be issued where (a) a service-level commitment recorded in the Service Level Schedule has not been met for a measurable period within a billing cycle, (b) a device delivered against an order form does not match the configuration specified, or (c) a billing error has occurred. Eligibility for a refund is determined on the facts of each case in good faith. The customer's consumer-protection rights under the Republic of Korea's Act on the Consumer Protection in Electronic Commerce, where they apply, are not limited or affected by this notice.
5. Exceptions
Refunds shall not ordinarily be issued in respect of (i) periods during which the customer has continued to use the affected service without notifying FleetLattice One of the underlying issue, (ii) damage caused by misuse, deliberate modification, or non-compliance with documented operating procedures, (iii) carrier-network outages outside FleetLattice One's reasonable operational control, or (iv) third-party software updates that materially alter device behaviour after delivery. Where such exceptions are invoked, FleetLattice One shall set out the reasoning in writing within fourteen (14) business days of the original request.
Contact for this document: contact@peakprimepro.one
Postal contact: 14F, Bukchang-ro, Jung-gu, Seoul 04522, Republic of Korea