Field notes
Five short reads on corporate fleet operations.
Posts on the operational decisions that show up in renewals — pricing floors, refresh cadence, swap times, and the artefacts auditors actually open. Roughly four per year, no listicles.
-
Why we stopped quoting per-device prices below twenty-five seats
A quiet decision we made last summer that has improved both our renewal rates and, surprisingly, the relationships with our smallest customers.
Read in full → -
A refresh cadence is a forecasting tool, not an upgrade pitch
How we use eighteen-month refresh windows to give CFOs the only thing they actually want from device subscriptions: a number that does not move.
Read in full → -
Same-day swap, and what we will not promise
Notes on the operational reality behind a same-day swap window — and the regions where we deliberately do not commit to it.
Read in full → -
What a NIST 800-88 wipe certificate actually contains
A short field guide for compliance leads on what end-of-life device evidence looks like — and what it does not.
Read in full → -
The case against pooled tablets
Field operations leaders ask us about pooled-device models often. We have opinions, and most of them favour assigned units.
Read in full →
