Same-day swap, and what we will not promise

Our same-day regional swap is a real number, not a marketing one — but it is also explicitly bounded. We commit to it inside the catchment areas of our Seoul, Daegu, and Gwangju warehouses, for fleets that have placed at least twenty seats with us. Outside that envelope, the SLA is next-business-day, which is what most of our customers actually need.

What we will not promise is same-day in Jeju, on national holidays, or for fleets under twenty seats. The economics do not support staging spare inventory for a five-seat customer in a coastal town, and trying to fake it would only produce missed promises and angry texts. The longer answer in the master agreement runs about a page; the short answer is that we publish the catchment map and the times before you sign, and we do not move the line afterwards.

If you are evaluating other vendors, the question worth asking them is the same one we ask ourselves at the warehouse: where exactly does the SLA stop being true, and is that written down?